CONF101
Develop our team members conflict resolution skills and empower them to alleviate stressful situations
CONFI101 equips participants with the necessary tools to minimise the impact of conflict and hostile situations in the workplace. Participants will learn about the drivers of conflict, as well as how to identify and respond to various conflict styles
Webinar
$299+GST
Face to Face Seminar*
Seminar Overview
CONF101 is a session that equips participants with the necessary tools
to minimise the impact of conflict and hostile situations in the
workplace. Participants will learn about the drivers of conflict, as well
as how to identify and respond to various conflict styles.
Course Outline
Drivers of Conflict
Understanding Client Profiles
What is Conflict?
8 Drivers of Conflict
Conflict Resolution Strategies
The Four Colours
Mediation
Strategies for Minimising Conflict
Managing Conflict in a Virtual Environment
Managing Hostile Situations
Why Do People Become Hostile?
Recognising the Cues
The Aikido Principle
Addressing Hostility
Post Incident Management
Enhancing Communication Skills
Active Listening
Encoding & Decoding
Blind Draw
Successful Communication Tips
ManagingCompeting Demands
Prioritising Tasks
Bullying & Harassment
Suggested Participants
Managers, Team Leaders, Administration Staff, Reception Staff, Shift Supervisors.
Upcoming Dates
2024 Webinar Dates:
Wednesday, 8 May 2024 - 1pm - 4pm AEST
Program Testimonial
*Seminar Pricing relates to face-to-face seminars that CareCFO schedules in our training calendar. Please check individual entries in the training calendar to see if they are webinars or seminars. Webinars are denoted with a green dot, seminars are denoted with a blue dot.
