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CONF101

Develop our team members conflict resolution skills and empower them to alleviate stressful situations

CONFI101 equips participants with the necessary tools to minimise the impact of conflict and hostile situations in the workplace. Participants will learn about the drivers of conflict, as well as how to identify and respond to various conflict styles

Webinar

$299+GST

Face to Face Seminar*

Webinar Registration
F2F Seminar Registration

Seminar Overview

CONF101 is a session that equips participants with the necessary tools

to minimise the impact of conflict and hostile situations in the

workplace. Participants will learn about the drivers of conflict, as well

as how to identify and respond to various conflict styles.


Course Outline

Drivers of Conflict

  • Understanding Client Profiles

  • What is Conflict?

  • 8 Drivers of Conflict


Conflict Resolution Strategies

  • The Four Colours

  • Mediation

  • Strategies for Minimising Conflict

  • Managing Conflict in a Virtual Environment


Managing Hostile Situations

  • Why Do People Become Hostile?

  • Recognising the Cues

  • The Aikido Principle

  • Addressing Hostility

  • Post Incident Management


Enhancing Communication Skills

  • Active Listening

  • Encoding & Decoding

  • Blind Draw

  • Successful Communication Tips


ManagingCompeting Demands

  • Prioritising Tasks

  • Bullying & Harassment

Suggested Participants

Managers, Team Leaders, Administration Staff, Reception Staff, Shift Supervisors.

Upcoming Dates

2024 Webinar Dates:


  • Wednesday, 8 May 2024 - 1pm - 4pm AEST

Webinar Registration
F2F Seminar Registration

Program Testimonial

*Seminar Pricing relates to face-to-face seminars that CareCFO schedules in our training calendar. Please check individual entries in the training calendar to see if they are webinars or seminars.  Webinars are denoted with a green dot, seminars are denoted with a blue dot. 

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Want your whole team to attend this seminar? Contact us to enquire about an in-house training session. 

We come to you to deliver the training, we can even personalise the content to be specific to your oganisation.

Book an in-house session?