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Complaints and Feedback Policy

This document is a template and acts as a foundational Complaints and Feedback Policy (Standard 2) that ensures your organisation handles complaints fairly, efficiently, and effectively. This document contains 7 pages and 1543 words.


This template contains the following sections:

  • Policy Statement
  • Procedure
    • Complaint Process
    • Complaint Management Process
    • Acknowledge
    • Review of the Complaint
    • Assessing the Complaint
    • After the Decision
    • Documentation
    • Unresolved Complaints
  • References
  • Definitions

Complaints and Feedback Policy

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