This document is a template and acts as a foundational Complaints and Feedback Policy (Standard 2) that ensures your organisation handles complaints fairly, efficiently, and effectively. This document contains 7 pages and 1543 words.
 
This template contains the following sections:
Policy Statement
Procedure
Complaint Process
Complaint Management Process
Acknowledge 
Review of the Complaint
Assessing the Complaint
After the Decision
Documentation
Unresolved Complaints
References
Definitions