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Complaints Resolution Policy

This document is a template and acts as a foundational Complaints Resolution Policy (Standard 6) ensures your organisation effectively manages complaints and responds positively to complaints and suggestions as it endeavours to review its performance and improve the service it provides continually. This document contains 3 pages and 813 words.


This template contains the following sections:

  • Policy Statement
  • Relevant Legislation
  • Other Relevant Documents
  • Protocols
  • Related Policies

Complaints Resolution Policy

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