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RESI401

Resident Accommodation Admissions Essentials

*New course*

Webinar

$279+GST

Seminar*

$329+GST

Seminar Overview


Residential and Accommodation Admissions Essentials has been developed for managers and admissions staff of residential aged care providers. The program is being facilitated to discuss the best practice admission principles and to streamline admission processes.


This program will discuss the current and future requirements and challenges in the admission procedure.

Course Outline


  • Marketing your facility and providing a positive first impression

  • Considerations during the admission process and tour – best practice recommendations

  • Engaging with a prospective client

  • Best practice follow-up protocols

  • Is the Admission process a sales or administration process?

  • Understanding resident fees and charges (including MTA calculations)

  • Understanding resident agreements

  • Explanation and real-life examples of Refundable Accommodation Deposits (RADs) and

  • Daily Accommodation Payments (DAPs).

  • Accommodation pricing policy requirements

  • Providing financial information to residents and their family’s

  • Resident profiling and the impact of AN-ACC

  • Managing a waitlist and enhancing the occupancy of your facility

Suggested Participants

Managers, Admissions Staff, Administration Staff, Reception Staff

2022 Dates

  • Wednesday, 8 June - 1pm - 4pm AEST

  • Tuesday, 20 September - 1pm - 4pm AEST

Program Testimonial

*Seminar Pricing relates to face-to-face seminars that CareCFO schedules in our training calendar. Please check individual entries in the training calendar to see if they are webinars or seminars.  Webinars are denoted with a green dot, seminars are denoted with a blue dot. 

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Want your whole team to attend this seminar? Contact us to enquire about an in-house training session. 

We come to you to deliver the training, we can even personalise the content to be specific to your oganisation.

Book an in-house session?