Seminar Overview
The challenge for many is changing the focus of team members from being task oriented to customer service focused. The program has been developed for frontline staff and draws on the customer experience fundamentals that lead to the delivery of a high level of customer service in the aged care and disability sectors.
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Our customer service essentials program is interactive and engaging and participants will re-evaluate the way they interact with their colleagues and residents/clients. This program is essential for any organisation that is trying to create a cultural shift to a customer service focused workforce.
Course Outline
Preparation and planning required to deliver great customer service
A holistic approach to customer service
Delivering customer service to people who might not want to be a customer
The shift required to embracing a customer service driven delivery model
Creating a customer focus environment
Hierarchical Care vs Person Centered Care
Internal Process vs Care Choices
The importance of feedback mechanisms and honest communication
Complaints Resolution
Professional Boundaries
The link between continuous quality improvement and customer service
Suggested Participants
This program has been developed to enhance the skills of frontline staff (care staff, hotel services and other services), Administration team members, Managers and Regional Managers.
Upcoming Dates
2024 Webinar Dates:
Tuesday & Wednesday, 14 & 15 May
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CXES101 webinar is facilitated over two consecutive days from 1pm - 4pm AEDT (6 hours in total).
Special: Book for 5 or more participants and save $50 per person.
Webinar - $249+GST per person
2024 Face-to-Face Training:
NEWCASTLE
Date: Â Wednesday, 10 April 2024
Time: 9am - 5pm (includes Team Building Session)
Venue:Â Club Macquarie - 458 Lake Rd, Argenton NSW 2284
Included:Â Morning Tea, Lunch, Afternoon Tea, Training Material, Participation Certificate
Price:Â $379+GST per person
Special:Â Book for 5 or more participants and save $50 per person.
SYDNEY
Date: Wednesday, 5 June 2024
Time: 9am - 5pm (includes Team Building Session)
Venue:Â TBC
Included:Â Morning Tea, Lunch, Afternoon Tea, Training Material, Participation Certificate
Price:Â $379+GST per person
Special:Â Book for 5 or more participants and save $50 per person.
MELBOURNE
Date: Wednesday, 14 August 2024
Time: 9am - 5pm (includes Team Building Session)
Venue:Â TBC
Included:Â Morning Tea, Lunch, Afternoon Tea, Training Material, Participation Certificate
Price:Â $379+GST per person
Special:Â Book for 5 or more participants and save $50 per person.
Program Testimonial
"I believe this session should be mandatory is every home care, aged care, and disability organisation. A great learning experience that was interactive and fun." - Ruth, Dubbo NSW
*Seminar Pricing relates to face-to-face seminars that CareCFO schedules in our training calendar. Please check individual entries in the training calendar to see if they are webinars or seminars. Webinars are denoted with a green dot, seminars are denoted with a blue dot.
